FAQ

At Gateway VIP Services, we give you access to everything you need to make your next trip enjoyable–from curbside services, expedited security, access to VIP lounges, to so much more.

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Frequently Asked Questions

How far in advance to I need to book?

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How can I reach the concierge if I have questions before the service?

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Are children free?

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What if I need a wheelchair?

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How long is your service and what if I need your service longer?

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Will my concierge agent assist me with my bags?

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Does my teenager count as an unaccompanied minor?

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Can you meet me at my gate when I arrive from an international flight?

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Can you expedite me through U.S. Customs?

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Can you expedite through CATSA/TSA security?

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Is airport lounge access included?

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Can you accompany me during the duration of my time in the lounge?

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What if I am traveling to a foreign airport, can you assist?

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What languages do you offer?

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Can you arrange transportation and/or hotels?

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What locations do you cover?

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What is your cancellation policy?

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Finally, a Better Way to Get From Point A to Point B